Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at contact@yozakuracard.shop. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@yozakuracard.shop.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@yozakuracard.shop.

CANCELLATIONS

After an order is submitted, processing begins and the order can be canceled, but a 10% fee will be charged. If there are questions about canceling an order, please read our return cancellation policy & contact us.

If the item is returned due to undeliverability due to an incorrect address, the amount will be refunded minus the shipping costs, duties and fees for the return shipment.

RETURNS

If your order cannot be cancelled because they have already been processed and shipped, please do not open the package and contact our business immediately (within 3 days after item has shipped) at contact@yozakuracard.shop and open up a return request with us. Customers will be charged for all return labels & there is a 10% fee for all cancellations & restocks. We do not accept returns for products that were pre-ordered or on sale/discounted.

DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.

DAMAGED ORDERS

Yozakura Card Shop is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.