Refund policy
RETURN, REFUND & CANCELLATION POLICY
Thank you for shopping with Yozakura Card Shop.
Please review this Return, Refund & Cancellation Policy carefully before placing your order.
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded, restricted, or limited under applicable consumer protection laws.
1. CHANGE-OF-MIND RETURNS – 15 DAYS
Eligible customer-requested change-of-mind return requests must be submitted within 15 days after delivery.
To be eligible for a change-of-mind return, the item must:
- Be unopened and unused;
- Be in the same condition as when received;
- Include all original packaging, accessories, inserts, tags, promotional items, and other included contents; and
- Be suitable for resale as a new product.
To request a return, please contact us at:
contact@yozakuracard.shop
before sending the item back.
Returns sent without prior authorization may not be accepted.
Sale and discounted products are generally not eligible for change-of-mind returns after shipment.
Opened or unsealed trading card products and other randomized sealed products are not eligible for change-of-mind returns.
These restrictions do not limit any mandatory rights relating to defective, damaged, misdescribed, counterfeit, or incorrectly supplied products.
2. CHANGE-OF-MIND RETURN COSTS
For an approved change-of-mind return:
- The customer is responsible for all return shipping costs.
- A 10% restocking fee based on the product price of the returned item(s) will be deducted from the refund.
- Any customs duties, taxes, carrier charges, handling fees, or other costs arising from the return are the customer’s responsibility.
Customers may arrange their own return shipment using a trackable shipping service.
If requested and available, Yozakura Card Shop may arrange a FedEx return shipping label on the customer’s behalf.
If we arrange the return label, the actual final return shipping cost charged by FedEx, together with any applicable customs duties, taxes, carrier charges, handling fees, or other return-related costs incurred by Yozakura Card Shop, will be deducted from the refund.
Before a return shipping label is issued, the customer may be required to confirm and agree that these costs will be deducted from the refund.
If the customer arranges the return shipment independently, all return shipping charges, customs duties, taxes, carrier fees, handling fees, and other return-related charges must be prepaid by the sender.
Packages must not be sent under terms requiring Yozakura Card Shop to pay shipping charges, customs duties, taxes, carrier fees, or other charges upon delivery.
We strongly recommend using a trackable shipping service with appropriate insurance or compensation against loss or damage.
3. RETURN CONDITION & RETURN TRANSIT
For customer-arranged change-of-mind returns, customers are responsible for securely packaging the merchandise and for the return shipment until it has been successfully delivered to Yozakura Card Shop.
Please retain all tracking information, shipping receipts, and other shipping records until the return and refund process has been fully completed.
Once the returned merchandise has been received, we will inspect its condition.
If the returned item meets the applicable return conditions, the refund will be issued to the original payment method after deducting any applicable:
- 10% restocking fee;
- Return shipping charges;
- Customs duties or taxes;
- Carrier or handling charges; and
- Other return-related costs permitted under this policy and applicable law.
If a returned item is received opened, used, incomplete, damaged, altered, or otherwise not in the agreed returnable condition, the return may be rejected or the refundable amount may be reduced where permitted by applicable law.
If a customer-arranged return is lost or damaged during return transit, the customer should pursue the applicable investigation or compensation claim with the carrier used for the return shipment.
If Yozakura Card Shop arranged the return shipping label, we will assist with any necessary carrier investigation concerning that return shipment.
4. ORDER CANCELLATIONS BEFORE SHIPMENT
For in-stock products that have not yet been shipped, customers may request cancellation before shipment.
For customer-requested cancellations that are accepted, a 10% cancellation fee based on the product price of the cancelled item(s), excluding shipping charges and customs duties, will be deducted from the refund unless otherwise required by applicable law.
The cancellation fee reflects payment processing, administrative handling, inventory allocation, and other transaction-related costs associated with processing and cancelling an order.
Pre-order products are subject to the separate cancellation terms set out in Section 5 below.
Once an order has been shipped, it can no longer be treated as a pre-shipment cancellation. Any eligible request after shipment will be handled as a return under this policy.
Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable consumer protection law.
5. PRE-ORDERS
Pre-order products are specially allocated, reserved, or ordered in advance based on customer orders.
For this reason, pre-orders are generally non-cancellable once an order has been placed.
However, Yozakura Card Shop may, at its discretion, agree to accept a customer-requested cancellation of a pre-order before shipment as an exception.
Where Yozakura Card Shop agrees to such a cancellation, a 10% cancellation fee based on the product price of the cancelled pre-order item(s), excluding shipping charges and customs duties, will be deducted from the refund unless otherwise required by applicable law.
Acceptance of a cancellation request in one case does not create an obligation for Yozakura Card Shop to accept cancellations of other pre-orders or future orders.
A change in the selling price or market value of a product after an order has been placed does not entitle the customer to:
- A price adjustment;
- A refund of the price difference; or
- Cancellation or cancellation without the applicable cancellation fee.
Release dates and expected arrival dates may be changed by manufacturers, publishers, distributors, or other parties outside Yozakura Card Shop’s control.
If an official delay occurs, we will provide updated information as it becomes available.
Where Yozakura Card Shop specifically offers customers a fee-free cancellation opportunity because of a significant official manufacturer, publisher, or distributor delay, the terms stated in that notice will apply and no cancellation fee will be charged.
Nothing in this section limits any mandatory cancellation, withdrawal, refund, or other consumer rights available under applicable law.
6. SALE & DISCOUNTED PRODUCTS
Sale and discounted products are generally not eligible for change-of-mind returns after shipment.
For in-stock sale or discounted products that have not yet been shipped, customers may request cancellation. Unless otherwise stated or required by applicable law, an accepted customer-requested cancellation will be subject to the standard 10% cancellation fee based on the product price of the cancelled item(s).
If a sale or discounted product is also a pre-order product, the pre-order cancellation terms in Section 5 apply.
This restriction does not limit mandatory rights relating to defective, damaged, misdescribed, counterfeit, or incorrectly supplied products.
7. TRADING CARDS, SEALED PRODUCTS & RANDOM CONTENTS
Trading card products, booster packs, booster boxes, collection products, and other sealed products may contain randomized contents.
We do not accept change-of-mind returns or provide refunds solely because of:
- The cards or items pulled from a sealed product;
- Card rarity;
- Pull rates;
- The absence of a particular card, character, rarity, or design;
- Differences between individual boxes or packs; or
- Normal manufacturer variations or imperfections that do not constitute a defect under applicable law.
Opened or unsealed trading card products are not eligible for change-of-mind returns.
This section does not limit mandatory rights relating to genuinely defective, counterfeit, misdescribed, damaged, or incorrectly supplied products.
8. UNDELIVERABLE OR RETURNED-TO-SENDER PACKAGES
Customers are responsible for providing a complete and accurate shipping address and cooperating with the shipping carrier when necessary to complete delivery.
If a shipment is returned to Yozakura Card Shop due to circumstances attributable to the customer, including but not limited to:
- An incorrect or incomplete shipping address;
- Repeated unsuccessful delivery attempts;
- Prolonged absence or failure to receive the shipment;
- Refusal to accept delivery;
- Failure to respond to communications from the shipping carrier;
- Failure to provide information required for customs clearance;
- Failure to complete required customs or import procedures; or
- Failure to pay applicable import duties, taxes, customs charges, or carrier fees,
the original shipping charge will generally not be refundable.
In addition, any actual:
- Return shipping charges;
- Customs duties or taxes;
- Carrier charges;
- Clearance or handling fees; and
- Other return-related costs charged to Yozakura Card Shop
may be deducted from the amount otherwise refundable.
Where the returned shipment relates to an in-stock product and is treated as a customer-requested cancellation or change-of-mind return under this policy, the applicable 10% cancellation or restocking fee based on the product price may also apply.
Where the returned shipment contains a pre-order product, any refund or cancellation request will be handled in accordance with the applicable pre-order terms in Section 5, to the extent permitted by applicable law.
If the customer requests reshipment after the package has been returned, additional shipping and related costs may be required before the order can be shipped again.
This section does not apply where the delivery failure was caused by an error attributable to Yozakura Card Shop or where applicable law requires otherwise.
9. DAMAGED, DEFECTIVE, LOST OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
If your order arrives damaged, contains an incorrect item, appears to be defective, or does not arrive as expected, please contact us as soon as possible at:
contact@yozakuracard.shop
Please provide your order number and any relevant photographs, tracking information, packaging photographs, or other supporting information reasonably required to investigate the issue.
Yozakura Card Shop will review the circumstances and, where appropriate, work with FedEx or the applicable shipping carrier to investigate the shipment.
Where the issue is attributable to Yozakura Card Shop, we will provide an appropriate remedy and will not charge the customer a change-of-mind restocking fee, cancellation fee, or return shipping cost.
Nothing in this policy limits any mandatory rights or remedies available to customers for goods that are defective, damaged, misdescribed, counterfeit, incorrectly supplied, or otherwise fail to meet applicable consumer guarantees.
10. CARRIER DELAYS, LOSS & DELIVERY ISSUES
After shipment, delivery estimates may be affected by customs clearance, weather, carrier operations, local delivery conditions, holidays, or other circumstances outside Yozakura Card Shop’s direct control.
A carrier delay does not automatically mean that a shipment is lost.
If a shipment is significantly delayed, lost, damaged, or incorrectly delivered, please contact us so that the circumstances can be investigated with the applicable carrier.
Yozakura Card Shop will cooperate with the carrier investigation and provide an appropriate remedy where required by applicable law or where responsibility is attributable to Yozakura Card Shop.
Nothing in this section excludes or limits any liability or consumer right that cannot legally be excluded or limited.
11. REFUNDS
Approved refunds will be issued to the original payment method after any applicable deductions permitted under this policy and applicable law.
For an accepted pre-shipment cancellation of an in-stock product, applicable deductions may include the 10% cancellation fee described in Section 4.
Where Yozakura Card Shop agrees, at its discretion, to accept a cancellation of a pre-order as an exception, the 10% cancellation fee described in Section 5 will apply unless otherwise required by applicable law.
For customer-requested change-of-mind returns after delivery, applicable deductions may include:
- 10% restocking fee;
- Return shipping charges;
- Customs duties or taxes;
- Carrier or handling charges; and
- Other return-related costs permitted under this policy and applicable law.
Once an eligible return has been received and inspected, we will notify the customer regarding the status of the refund.
Where return-related carrier charges have not yet been finalized, including FedEx return shipping charges, customs duties, taxes, or other carrier fees, refund processing may be delayed until the actual charges have been confirmed.
Once Yozakura Card Shop has processed a refund, please allow up to 10 business days for the customer’s bank, card issuer, or payment provider to process and reflect the refund.
Processing times are determined by the customer’s financial institution or payment provider and are outside Yozakura Card Shop’s control.
If more than 15 business days have passed after we have confirmed that a refund was processed, please contact us at:
contact@yozakuracard.shop
12. APPLICABLE CONSUMER LAWS
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded, restricted, or limited under applicable consumer protection laws.
Where mandatory consumer protection laws applicable to a particular transaction provide the customer with additional cancellation, withdrawal, return, refund, repair, replacement, or other rights or remedies, those laws will apply to the extent required.
13. CONTACT US
To request a cancellation or return, or for questions regarding refunds or this policy, please contact:
Yozakura Card Shop
Email: contact@yozakuracard.shop
Please include your order number and relevant details so that we can assist you as efficiently as possible.