SHIPPING POLICY

1. SHIPPING AND DELIVERY OPTIONS

All items will be shipped via FedEx.

 Shipping costs vary depending on the country and weight.
 Calculated at checkout.

2. PROCESSING TIME

Orders are processed within 1-5 business days) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

After an order is submitted, processing begins and the order can be canceled, but a 10% fee will be charged. If there are questions about canceling an order, please read our return cancellation policy & contact us.

If the item is returned due to undeliverability due to an incorrect address, the amount will be refunded minus the shipping costs, duties and fees for the return shipment.

4. RETURNS

If your order cannot be cancelled because they have already been processed and shipped, please do not open the package and contact our business immediately (within 3 days after item has shipped) at contact@yozakuracard.shop and open up a return request with us. Customers will be charged for all return labels & there is a 10% fee for all cancellations & restocks. We do not accept returns for products that were pre-ordered or on sale/discounted.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.

6. DAMAGED ORDERS

Yozakura Card Shop is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.