Shipping policy
SHIPPING POLICY
1. SHIPPING AND DELIVERY OPTIONS
All items will be shipped via FedEx.
Regarding pre-order items, we will ship them within three days from the release date.
Shipping costs vary depending on the country and weight.
Calculated at checkout.
2.Customs Duties
All customs duties are to be borne by the customer. We only offer shipping under DDU (Delivered Duty Unpaid) terms. Please note that by placing an order, you are deemed to have understood and accepted these conditions regarding customs charges.
In the event that customs duties are refused upon import and the item is returned to us, we will issue a refund only after confirming that the item is in the same condition as when it was originally shipped. The refund amount will be calculated by deducting the customs duties, return shipping fees, and a handling fee (10% of the product price) from the original purchase price.
Please note that the de minimis rule has been repealed, and customs duties now apply to all imported goods.
You may refer to the official FedEx website for an estimate of the applicable duties.
Kindly be aware that this is only a general estimate, and we are not able to take responsibility for the final charges determined by customs.
3. PROCESSING TIME
Orders are processed within 1-5 business days) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
4. CANCELLATIONS
After an order is submitted, processing begins and the order can be canceled, but a 10% fee will be charged. If there are questions about canceling an order, please read our return cancellation policy & contact us.
If the item is returned due to undeliverability due to an incorrect address, the amount will be refunded minus the shipping costs, duties and fees for the return shipment.
5. RETURNS
If your order cannot be cancelled because they have already been processed and shipped, please do not open the package and contact our business immediately (within 3 days after item has shipped) at contact@yozakuracard.shop and open up a return request with us. Customers will be charged for all return labels & there is a 10% fee for all cancellations & restocks. We do not accept returns for products that were pre-ordered or on sale/discounted.
6. DAMAGED ORDERS
Yozakura Card Shop is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
For more detailed policies, please see the information posted at the bottom of the checkout page. Kindly review it.