Policy
POLICY
Thank you for shopping with Yozakura Card Shop.
Please review the following policies carefully before placing your order.
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
If a customer materially violates our store policies, engages in fraudulent or abusive activity, misuses payment disputes or chargebacks, or repeatedly causes transactions to be cancelled or returned through circumstances attributable to the customer, we reserve the right, where permitted by applicable law, to refuse future orders from that customer across our stores and affiliated sales channels, including our physical retail locations.
1. SHIPPING AND DELIVERY
All international orders are generally shipped from Japan via FedEx.
Shipping costs vary depending on the destination, package weight, dimensions, and shipping service and are calculated at checkout.
Once an order has been shipped, tracking information will be provided to the customer.
Customers are responsible for providing a complete and accurate delivery address and, where necessary, cooperating with the shipping carrier to complete delivery.
Please note that customs duties, import taxes, and other import-related charges are not included in the shipping cost unless specifically stated otherwise.
2. CUSTOMS DUTIES, TAXES & IMPORT CHARGES
Shipments Outside the United States
Unless otherwise specifically stated at checkout, international shipments outside the United States are generally shipped under DDU (Delivered Duty Unpaid) terms.
This means that any applicable customs duties, import taxes, brokerage charges, clearance fees, or other charges imposed in the destination country are generally the responsibility of the recipient.
By placing an order, the customer acknowledges that additional import-related charges may be imposed by the destination country or shipping carrier.
The final amount of customs duties, taxes, and other import-related charges is determined by the relevant customs authority and/or carrier. Yozakura Card Shop cannot guarantee the amount calculated by third-party customs authorities or carriers.
Shipments to the United States
Orders shipped to the United States are currently shipped under DDP (Delivered Duty Paid) terms unless otherwise stated at checkout.
Where DDP applies, applicable import duties covered by the DDP service are included as part of the transaction, and the customer will generally not be required to pay those duties separately upon delivery.
Any taxes or charges separately imposed or collected by a marketplace, payment platform, government authority, or other third party will be handled according to the applicable transaction and law.
3. REFUSAL TO PAY IMPORT CHARGES / CUSTOMS-RELATED RETURNS
Customers are responsible for completing any customs or import procedures reasonably required for delivery, including providing information requested by the carrier or customs authority and paying applicable import charges where the shipment is not sent DDP.
If a shipment is returned to Yozakura Card Shop because the customer:
- Refuses to pay applicable customs duties, taxes, or import charges;
- Fails to provide information required for customs clearance;
- Refuses delivery;
- Fails to respond to the carrier or customs authority; or
- Otherwise causes the shipment to be returned for reasons attributable to the customer,
the original shipping charge will generally not be refundable.
After the returned merchandise has been received and inspected by Yozakura Card Shop, any refund otherwise due may be reduced by the actual costs incurred as a result of the return, including:
- Return shipping charges;
- Customs duties or taxes;
- Carrier charges;
- Clearance or handling fees; and
- Other return-related costs actually charged to Yozakura Card Shop.
Where applicable under this policy, including the pre-order terms in Section 7, the applicable 10% cancellation or restocking fee based on the product price may also apply.
These provisions do not apply where the return or delivery failure was caused by an error attributable to Yozakura Card Shop or where applicable law requires otherwise.
4. PROCESSING TIME
In-stock orders are generally processed within 1–5 business days, excluding weekends and Japanese public holidays.
Processing times may vary during periods of high order volume, product releases, holidays, or other exceptional circumstances.
Pre-order products are processed according to their applicable release and availability schedule.
Once the package has been handed to the shipping carrier, tracking information will be sent to the customer.
A tracking number being issued does not necessarily mean that the package has already been physically collected or scanned by the carrier.
5. SHARED INVENTORY & STOCK AVAILABILITY
We make every reasonable effort to accurately manage our inventory.
However, inventory may be shared across multiple sales channels, including our online stores and physical retail operations.
Because inventory may be purchased simultaneously through different sales channels, an item may occasionally become unavailable after an order has been placed.
If we are unable to supply an ordered item due to an inventory discrepancy or other circumstances attributable to Yozakura Card Shop, we may cancel the affected item or order and issue the applicable refund.
No cancellation fee will be charged when Yozakura Card Shop cancels an order because we are unable to supply the ordered product.
6. CANCELLATIONS BEFORE SHIPMENT
For in-stock products that have not yet been shipped, customers may request cancellation before shipment.
For customer-requested cancellations that are accepted, a 10% cancellation fee based on the product price of the cancelled item(s), excluding shipping charges and customs duties, will be deducted from the refund unless otherwise required by applicable law.
The cancellation fee reflects payment processing, administrative handling, inventory allocation, and other transaction-related costs associated with processing and cancelling an order.
Pre-order products are subject to the separate cancellation terms set out in Section 7 below.
Once an order has been shipped, it can no longer be treated as a pre-shipment cancellation. Any eligible request after shipment will be handled as a return under this policy.
Where Yozakura Card Shop specifically offers a fee-free cancellation due to an official manufacturer, publisher, or distributor delay, no cancellation fee will be charged if the customer cancels in accordance with the terms of that notice.
Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable consumer protection law.
7. PRE-ORDERS
Pre-order products are specially allocated, reserved, or ordered in advance based on customer orders.
For this reason, pre-orders are generally non-cancellable once an order has been placed.
However, Yozakura Card Shop may, at its discretion, agree to accept a customer-requested cancellation of a pre-order before shipment as an exception.
Where Yozakura Card Shop agrees to such a cancellation, a 10% cancellation fee based on the product price of the cancelled pre-order item(s), excluding shipping charges and customs duties, will be deducted from the refund unless otherwise required by applicable law.
Acceptance of a cancellation request in one case does not create an obligation for Yozakura Card Shop to accept cancellations of other pre-orders or future orders.
A change in the selling price or market value of a product after an order has been placed does not entitle the customer to:
- A price adjustment;
- A refund of the price difference; or
- Cancellation or cancellation without the applicable cancellation fee.
Release dates and expected arrival dates may be changed by manufacturers, publishers, distributors, or other parties outside Yozakura Card Shop’s control.
If an official delay occurs, we will provide updated information as it becomes available.
Where Yozakura Card Shop specifically offers customers a fee-free cancellation opportunity because of a significant official manufacturer, publisher, or distributor delay, the terms stated in that notice will apply and no cancellation fee will be charged.
Nothing in this section limits any mandatory cancellation, withdrawal, refund, or other consumer rights available under applicable law.
8. RETURNS
Eligible customer-requested change-of-mind return requests must be submitted within 15 days after delivery.
Before returning any product, customers must contact:
contact@yozakuracard.shop
and receive return authorization.
Returns sent without prior authorization may not be accepted.
For a change-of-mind return, products must be:
- Unopened and unused;
- In the same condition as when received;
- Complete with all original packaging, accessories, inserts, tags, promotional items, and other included contents; and
- Suitable for resale as a new product.
For approved change-of-mind returns, the customer is responsible for all return shipping costs and a 10% restocking fee based on the product price of the returned item(s).
Customers may arrange their own return shipment using a trackable shipping service.
If requested and available, Yozakura Card Shop may arrange a FedEx return shipping label on the customer’s behalf.
If we arrange the return label, the actual final return shipping cost charged by FedEx, together with any applicable customs duties, taxes, carrier charges, handling fees, or other return-related costs incurred by Yozakura Card Shop, will be deducted from the refund.
Before a return shipping label is issued, the customer may be required to confirm and agree that these costs will be deducted from the refund.
Customers arranging their own return shipment must prepay all return shipping charges, customs duties, taxes, carrier fees, and other return-related charges.
Packages must not be sent under terms requiring Yozakura Card Shop to pay shipping, customs duties, taxes, carrier fees, or other charges upon delivery.
We strongly recommend using a trackable shipping service with appropriate insurance or compensation against loss or damage.
Sale and discounted products are generally not eligible for change-of-mind returns after shipment.
Opened or unsealed trading card products and other randomized sealed products are not eligible for change-of-mind returns.
These restrictions do not limit mandatory rights relating to defective, damaged, misdescribed, counterfeit, or incorrectly supplied products.
9. RETURN CONDITION & RETURN TRANSIT
For customer-arranged change-of-mind returns, customers are responsible for securely packaging the merchandise and for the return shipment until it has been successfully delivered to Yozakura Card Shop.
Please retain all tracking information, shipping receipts, and other shipping records until the return and refund process has been fully completed.
Once the returned merchandise has been received, we will inspect its condition.
If the return meets the applicable conditions, the refund will be processed to the original payment method after deducting any applicable:
- 10% restocking fee;
- Return shipping charges;
- Customs duties or taxes;
- Carrier or handling charges; and
- Other return-related costs permitted under this policy and applicable law.
If a returned item is received opened, used, incomplete, damaged, altered, or otherwise not in the agreed returnable condition, the return may be rejected or the refundable amount may be reduced where permitted by applicable law.
If a customer-arranged return is lost or damaged during return transit, the customer should pursue the applicable investigation or compensation claim with the carrier used for the return shipment.
If Yozakura Card Shop arranged the return shipping label, we will assist with any necessary carrier investigation concerning that return shipment.
10. UNDELIVERABLE OR RETURNED-TO-SENDER PACKAGES
Customers are responsible for providing a complete and accurate shipping address and cooperating with the carrier when necessary to complete delivery.
If a package is returned to Yozakura Card Shop because of circumstances attributable to the customer, including:
- An incorrect or incomplete address;
- Repeated unsuccessful delivery attempts;
- Prolonged absence or failure to receive the shipment;
- Refusal to accept delivery;
- Failure to respond to the carrier;
- Failure to complete required customs procedures;
- Failure to provide information required for customs clearance; or
- Failure to pay applicable import charges,
the original shipping charge will generally not be refundable.
Actual return shipping charges, customs duties, taxes, carrier fees, handling charges, and other return-related costs charged to Yozakura Card Shop may also be deducted from the amount otherwise refundable.
Where applicable under this policy, including where the returned shipment contains a pre-order product subject to Section 7, an applicable cancellation or restocking fee may also be deducted to the extent permitted by applicable law.
If the customer requests reshipment after the package has been returned, additional shipping and related costs may be required before the order can be shipped again.
This section does not apply where the delivery failure was caused by an error attributable to Yozakura Card Shop or where applicable law requires otherwise.
11. DAMAGED, DEFECTIVE, LOST OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
If your order arrives damaged, contains an incorrect item, appears to be defective, or does not arrive as expected, please contact us as soon as possible at:
contact@yozakuracard.shop
Please provide your order number and any relevant photographs, tracking information, packaging photographs, or other supporting information reasonably required to investigate the issue.
Yozakura Card Shop will review the circumstances and, where appropriate, work with FedEx or the applicable shipping carrier to investigate the shipment.
Where the issue is attributable to Yozakura Card Shop, we will provide an appropriate remedy and will not charge the customer a change-of-mind restocking fee, cancellation fee, or return shipping cost.
Nothing in this policy limits any mandatory rights or remedies available to customers for goods that are defective, damaged, misdescribed, counterfeit, incorrectly supplied, or otherwise fail to meet applicable consumer guarantees.
12. CARRIER DELAYS, LOSS & DELIVERY ISSUES
After shipment, delivery estimates may be affected by customs clearance, weather, carrier operations, local delivery conditions, holidays, or other circumstances outside Yozakura Card Shop’s direct control.
A carrier delay does not automatically mean that a shipment is lost.
If a shipment is significantly delayed, lost, damaged, or incorrectly delivered, please contact us so that the circumstances can be investigated with the applicable carrier.
Yozakura Card Shop will cooperate with the carrier investigation and provide an appropriate remedy where required by applicable law or where responsibility is attributable to Yozakura Card Shop.
Nothing in this section excludes or limits any liability or consumer right that cannot legally be excluded or limited.
13. REFUNDS
Approved refunds will be issued to the original payment method after any applicable deductions permitted under this policy and applicable law.
For an accepted pre-shipment cancellation of an in-stock product, the applicable 10% cancellation fee described in Section 6 will be deducted unless otherwise required by applicable law.
Where Yozakura Card Shop agrees, at its discretion, to accept cancellation of a pre-order as an exception, the applicable 10% cancellation fee described in Section 7 will be deducted unless otherwise required by applicable law.
For eligible customer-requested change-of-mind returns, applicable deductions may include:
- 10% restocking fee;
- Return shipping charges;
- Customs duties or taxes;
- Carrier or handling charges; and
- Other return-related costs permitted under this policy and applicable law.
Once an eligible return has been received and inspected, we will notify the customer regarding the status of the refund.
Where return-related carrier charges have not yet been finalized, including FedEx return shipping charges, customs duties, taxes, or other carrier fees, refund processing may be delayed until the actual charges have been confirmed.
Once Yozakura Card Shop has processed a refund, please allow up to 10 business days for the customer’s bank, card issuer, or payment provider to process and reflect the refund.
Processing times are determined by the customer’s financial institution or payment provider and are outside Yozakura Card Shop’s control.
If more than 15 business days have passed after we have confirmed that a refund was processed, please contact us at:
contact@yozakuracard.shop
14. APPLICABLE CONSUMER LAWS
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded, restricted, or limited under applicable consumer protection laws.
Where mandatory consumer protection laws applicable to a particular transaction provide the customer with additional cancellation, withdrawal, return, refund, repair, replacement, or other rights or remedies, those laws will apply to the extent required.
15. POLICY VIOLATIONS & FUTURE ORDERS
Where permitted by applicable law, Yozakura Card Shop reserves the right to refuse future transactions from customers who materially violate our store policies, engage in fraudulent or abusive conduct, misuse payment disputes or chargebacks, or repeatedly cause losses or operational disruption through circumstances attributable to the customer.
Any decision regarding future transactions will not affect rights or remedies that the customer may have in relation to an existing transaction under applicable law.
16. GERMAN PACKAGING ACT
Yozakura Card Shop is registered with the LUCID Packaging Register in compliance with the German Packaging Act (VerpackG).
LUCID Registration Number: DE1582575843123
17. CONTACT
For questions regarding shipping, customs, cancellations, returns, damaged orders, refunds, or this policy, please contact:
Yozakura Card Shop
Email: contact@yozakuracard.shop
Please include your order number and relevant details so that we can assist you as efficiently as possible.